Guestly Homes Terms & Conditions: A Guide to Joyful Stays

Welcome to Guestly Homes!

Where every stay is not just a transaction but a journey filled with value-added experiences, our terms are designed with a sprinkle of joy, ensuring clarity without the legal jargon. Let’s dive into the essentials of your home away from home!

🌈 Payment Bliss

Short-term Serenity (Under 1 Month): For those quick getaways or brief business trips, the full amount is kindly requested when booking.

Long-term Leisure (Over 3 Months): Embarking on a longer adventure? We ask for payment for the first 60 days upfront, with subsequent payments transitioning to a monthly bliss.

How to Pay: Whether you’re a fan of the simplicity of credit cards or prefer the directness of an IBAN bank transfer, we’ve got you covered. Choose your preferred pathway to payment serenity.

 🛌 Cancellation Policy: Flexible Futures

Short-term Stays (1-28 nights)

• Immediate Cancellations: You must cancel within 48 hours of booking to qualify for a full refund, provided the cancellation occurs at least 14 days before check-in.
• Early Cancellations: If you cancel 14 or more days before check-in but not within the initial 48 hours of booking, you will be refunded 50% for all booked nights.
• Late Cancellations: Cancelling between 7 and 14 days before check-in results in a 50% refund for all booked nights. After this period, no refund is available.

Mid-term Stays (29 nights – 365 nights)

Cancellation Policy:

• To receive a full refund, you must cancel within 48 hours of booking and at least 28 days before check-in.
• No Refunds Beyond Cancellation Period: If you cancel beyond this window, you will be charged 100% for all booked nights, with no refunds available for any part of the stay.

Long-term Luminosity (More than 1 Year):

For our long-term guests, we blend stability with adaptability.

• Notice Requirement: A change in plans can be accommodated with a 90-day mutual notice period. Notices must be submitted in writing.
• After Notice Period: Refunds are not available beyond this framework, ensuring commitments are met with mindfulness.

Note: The above policies serve as our general guidelines. These terms are applicable unless alternate arrangements have been explicitly agreed upon and documented in your lease agreement.

🧼 Cleaning Services: Your Comfort, Our Priority

🏡 What’s Included in Your Stay

– Bi-Weekly Cleaning & Laundry: Just like magic, we keep things sparkling and soft.
– Gym Membership: Your health, our treat at select locations.
– Utilities Galore: From the warmth of heating to the essentials of electricity and high-speed WiFi, we’ve included it all. Extra fees for electric vehicle charging and temperatures above 22°C ensure fairness and sustainability.
– Home Essentials: Fully-equipped kitchens, cosy linens, and necessary bathroom supplies are all part of the package.
– Parking & More: Complimentary parking spots and optional electric vehicle charging, because your convenience is our priority.
– 24/7 Support: Our dedicated team is here for you, anytime, any day.

🚀 Value-Added Services

– Flexible Reservations & Management: Life is unpredictable, and so are we. Enjoy the flexibility to adjust your plans with services designed to easily accommodate changes.
– Insurance: Rest easy knowing you’re covered up to 1 million euros for those just-in-case moments.
– Healthy Eating & More: Discounts at partner establishments and a host of additional services ensure your stay is not just comfortable but truly enjoyable.

Deposit Policy*

Before starting your stay with us, a refundable security deposit of [amount decided per accommodation] is required for stays exceeding 14 days when the damage waiver is not in use. This deposit ensures the property is kept in good condition during your stay.

Refund Process:

• The deposit will be returned within 60 days after check-out.
• A thorough inspection will be conducted upon check-out to ensure the property is in the same condition as at check-in.

Deductions from the Deposit (:

• Repairs for damage beyond normal wear and tear.
• Replacement or repair of windows, doors, screens, or other fixtures.
• Floor covering repairs are due to excessive damage.
• Additional cleaning or repairs due to misuse or neglect.

We strive to offer comfortable and well-maintained accommodations for all our guests. Thank you for helping us keep our properties in excellent condition!

🛡️ Insurance and Safety

Your peace of mind is our priority. All bookings are protected under our mandatory Damage Waiver Program*, giving you coverage without the hassle.

• Coverage includes:

Up to $1 million in liability protection
Up to $1 million in real property damage
$25,000 in contents damage (e.g., broken furniture, TVs, appliances)

• Pricing:

850 SEK flat for stays of 1–29 days
685 SEK/month for each additional started month

This plan is automatically added to your booking and ensures you’re covered for unexpected mishaps. Claims are managed with your convenience in mind—notify our team, and we’ll handle the rest.

🔒 A valid government-issued ID is required at check-in to activate protection.

📋 Coverage is offered by InsureStays, via the RentalGuardian software distribution platform, and is subject to program terms and conditions and underwritten by Lloyd’s of London.

VAT & Additional Charges

All our rates are transparent, with VAT 12 % and 25 % applied according to the extra service type added. Additional charges for extra services, such as electric vehicle charging or extra cleaning, are communicated upfront, ensuring no surprises.

This is your home, your journey, and your story. At Guestly Homes, we’re committed to making every chapter as delightful as possible. For the full symphony of our services and more details, our 24/7 support team is always here to guide you.

Contact us here, or call us directly at +46 770 222 999 

* For each reservation, either a Damage Waiver or a Security Deposit will apply—never both. The applicable option will be clearly stated at the time of booking.